<aside> 👋 I'm a Data Analyst based in San Francisco with 9 years of experience across various industries and two Master's Degrees in four different countries. Skilled in stakeholder management, cross-functional collaboration, and process optimization. Proficient in SQL, Python, and data visualization tools like Tableau, Power BI, and Looker Studio.

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Contact

📧 [email protected]

📞 +1 (415)-518-7370

👨🏻‍💻public.tableau.com/jose.palacios

🔗 linkedin.com/jose.palacios

👾 github.com/jose.palacios

Experience

Elite Insurance Group | US, Remote — Jan 2024 - Present

Business Intelligence Analyst

Responsible for designing and implementing data dashboards, analyzing sales performance, and aligning data strategies with business goals.

Key Responsibilities:

• Created and maintained detailed reports and dashboards using Looker Studio, analyzing sales, operations, and customer data to uncover trends and improvement areas.
• Collaborated with cross-functional stakeholders to understand data requirements and delivered tailored insights, effectively communicating with both technical and non-technical teams.
• Ensured data quality and accuracy through strong data governance practices, maintaining reliable and up-to-date data sources.
• Provided data-driven insights to support strategic initiatives, aiding in the development of business strategies and performance metrics.
• Managed monthly variable compensation payments for all insurance agents.

Key Achievements:

• Spearheaded the development of dashboards in Looker Studio, enabling real-time visibility into sales performance and facilitating fact-based decision-making at zero extra cost.
• Strategically partnered with GTM VP to increase lead conversion by 29% through data-driven strategies, including lead acquisition recommendations and the development of enhanced sales compensation models, resulting in a 23% rise in the average sale value.

Porch Group | US, Remote — Jun 2020 - Dec 2023

Senior Operations Analyst (Aug 2021 - Dec 2023)

Managed data pipelines and reporting automation to improve operational efficiency. Collaborated with marketing and sales teams, providing data insights to enhance customer engagement, operational performance, and decision-making.

Key Responsibilities:

• Managed and implemented commission structures and processes for insurance agents.